1. Refund Eligibility
We aim to provide a satisfactory experience for all our customers. Refunds may be provided under the following circumstances:
- Product Defects: If the product you received is defective or damaged, you may be eligible for a refund. Please provide photographic evidence of the damage within 7 days of receiving the product.
- Non-Delivery: If you have not received your product within the specified delivery period, you may be eligible for a refund. Please contact our customer support team to initiate the refund process.
2. Non-Refundable Items
Certain items may not be eligible for refunds, including:
- Downloadable products or digital goods that have been accessed or downloaded
- Customized or personalized items
- Perishable goods
- Gift cards or promotional codes
3. Refund Process
To request a refund, please contact our customer support team at info@designeify.com within 3 days of receiving your order. Provide your order number and a detailed explanation of why you are requesting a refund. Our team will review your request and respond within 5.
If your refund request is approved, the refund will be processed using the original method of payment. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.
4. Cancellations
If you wish to cancel your order before it has been shipped, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled, but you may still be eligible for a refund under our refund policy.
5. Contact Us
If you have any questions or concerns about our refund policy, please contact us at info@designeify.com or +971 50 796 9687. Our customer support team is available to assist you during 5.